- You can not achieve through standard reports.
- You have to develop a report calculate from scratch BY INCORPORATING ALL YOUR LOCAL CONDITIONS through several If, elseif etc etc.
- Pure technical. You will prepare Functional specifications according to your company policies of exclusions / inclusions and explain to your ABAPer who will develop a report to give you these MTTR figures according to your specifications.
- If you query about what should be the policy, I'm afraid this is not the forum. That query will go to some forum such as IMS.(ISO9000 etc)
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Re: Breakdown down MTTR Time Calculation
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