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Re: Breakdown down MTTR Time Calculation

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  • You can not achieve through standard reports.
  • You have to develop a report calculate from scratch BY INCORPORATING ALL YOUR LOCAL CONDITIONS through several If, elseif etc etc.
  • Pure technical. You will prepare Functional specifications according to your company policies of exclusions / inclusions and explain to your ABAPer who will develop a report to give you these MTTR figures according to your specifications.
  • If you query about what should be the policy, I'm afraid this is not the forum. That query will go to some forum such as IMS.(ISO9000 etc)

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